Customer Support

Shipping & Delivery

Most orders leave the warehouse within 2 - 5 business days. Orders placed with Expedited or Express shipping will leave our warehouse even faster. We'll email you tracking as soon as it's available.

Items that ship directly from the artist or supplier, are custom-made, or are on backorder will ship as soon as they become available. We'll also remind you throughout checkout and on your order confirmation email if you've chosen one of these items and what their expected ship date is.

During COVID-19 we're seeing more carrier delays than usual, so we'd advise you to give yourself a bit of buffer time if you need an item or a gift to arrive by a certain date.

Easy Returns

Ineligible Returns:

We regret that customized items cannot be returned.
At this time, we are unable to process exchanges for online returns.
Return refunds can be issued back to a valid payment card within 6 months or PayPal account within 12 months of the transaction. All other refunds will be issued by check.
If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.

Money Back Guarantee

Refunds will be applied back to the original payment method used.
Issued refunds may take 3-5 business days to post to your payment account.
Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-5 business days.
Refunds are issued for returned items and do not include the cost of shipping

Privacy Policy

Ineffable Goods Online respects your privacy and wants you to understand our privacy policy. This Privacy Policy page communicates how, when, and why we gather information about our customers and what we do with it.

Ineffable Goods reserves the right to make changes to this Privacy Policy at any time. By accessing IneffableGoodsOnline.com (“Website”), you confirm that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or use your personal information, you should not use the Website or order goods from IneffableGoodsOnline.com. We are not responsible for the content or privacy policies of third parties.

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Website Security

We have taken many precautions to protect confidential information while you shop using the Ineffable Goods Online Website. We use the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. The SSL system encrypts information that you submit to us via our website when you place an order as a safeguard against third party interception of your information.

Gathering and Use of Your Personally Identifiable Information

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, sign up for email newsletters, browse or shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey. We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you.